Frequently asked questions

We accept major debit and credit cards through our secure checkout. More payment methods will be added as AELVAY expands.

No — you can check out as a guest using your debit or credit card. No account is required.

Yes. We accept major debit and credit cards at checkout. We are expanding our accepted payment methods as AELVAY grows.

Yes. Payments are processed over an encrypted connection, and AELVAY never sees or stores your full card details.

If your order has not shipped yet, email support@aelvay.co.za with your order number as soon as possible and we will do our best to help. Once an order has been dispatched it can no longer be changed or cancelled.

AELVAY currently ships within South Africa. More destinations will follow as we grow.

Orders typically arrive within 8–11 business days after they are placed. Delivery times are estimates and can be affected by carrier delays outside our control.

Yes. Free tracked shipping is included with every order. You will receive a shipping-confirmation email with your tracking details once your order is on its way.

Open your shipping-confirmation email and select Track shipment. You can also sign in to your account to view order updates — see Track Your Order.

Please allow up to 48 hours after dispatch for the first tracking scan, and a little longer over weekends and holidays. If there is still no movement after a few days, email support@aelvay.co.za with your order number.

If tracking shows delivered but you do not have your parcel, or the estimated delivery window has passed with no update, email support@aelvay.co.za with your order number and we will look into it straight away.

Because our devices are used directly on skin, often with oils, we can't accept returns once an item has been used — the same way skincare and beauty tools work everywhere, for your hygiene and ours. But we stand firmly behind what we make: every AELVAY device comes with a 60-Day Guarantee: if it arrives faulty or breaks within 60 days, we will repair it, replace it, or refund you in full. No fine print. No hoops to jump through. No back-and-forth. That's our word.

Email support@aelvay.co.za to start a return. If it is approved, we will send instructions on how and where to send your item. Items returned without an approved request cannot be accepted.

To be eligible, your item must be unused and in the same condition you received it, in its original packaging, with proof of purchase. Sale items and gift cards cannot be returned. If an item arrives damaged, faulty or incorrect, contact us immediately so we can make it right.

Once we have received and inspected your return, we will let you know whether it is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund.

Start with the concern you want to work on — the Shop by Concern section on our homepage groups devices by goal. Each product page explains what the device does and how to use it.

Visit the Technology Library for plain-language guides to light therapy, EMS, microcurrent and cupping.

Usage guidance is on each product page, and full instructions are included in the box. If anything is unclear, email support@aelvay.co.za.

Some devices combine complementary technologies. The product page for each device lists exactly which technologies it uses.

Read the guidance and any cautions on the product page and in the Technology Library. If you have a health condition, are pregnant, or use an implanted device such as a pacemaker, check with a qualified healthcare professional before use.

Email support@aelvay.co.za or use the form on our Contact page, and we will get back to you as soon as possible.

Reach out with any question about choosing a device, using your device, your order, tracking, or a return.

Please include your order number and the email address used at checkout, along with a short description of how we can help. This lets us respond faster.